SHIPPING & RETURNS

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SHIPPING

BASE offers complimentary Domestic shipping, and International shipping rates vary based on region (see rates below), A confirmation email will be sent, once your order is received and another containing the tracking information, once it is shipped. Processing and shipping times vary based on item ordered and location. The guide below is meant as a rough estimate, especially in the case of International time frames.

 

Processing Time = 2-3 business days 
Domestic Standard Shipping  = 3-6 business days

International Standard Shipping  = 3-10 business days based on region

 

RATE

Domestic - Complimentary

International - $9.99 & up (varies based on region to be determined at checkout)

*For International shipping the customer is responsible for any duty fees and foreign transaction fees that may be charged by their financial institution.

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RETURNS/EXCHANGES

We always hope that you love your purchase, because we pride ourselves in delivering great products and providing top notch customer service. In the event, that you encounter any issues with your order, we will do our best to resolve it to your satisfaction.

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UNFORTUNATELY DUE TO THE CURRENT CLIMATE, WE ARE UNABLE TO PROCESS RETURNS OR EXCHANGES, UNLESS YOUR PRODUCT WAS RECEIVED DEFECTIVE OR INCORRECT. 

 

Please provide a photo of any merchandise that is defective upon immediate receipt, to info@baseapparel.net, along with the order number and customer contact information. We will assist you with your inquiry within 3 business days regarding defective product.

 

***Please do not send any defective clothing or accessory returns until we have approved it. Please be sure to follow the instructions above to ensure proper handling and replacement if found appropriate.***

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